Emergency Department Survey 2008

Source: Care Quality Commission 

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Date of publication: January 2009

Publication type: Research

In a nutshell: This survey asked about the experiences of people who have visited an emergency department.  This is the third survey of emergency departments with just under 50,000 people taking part, a response rate of 40%.  The results and findings of this survey are presented on this website with comparisons from previous surveys.

The survey offers an insight into the experiences of patients. The questions in the survey cover the issues that patients consider to be important in their care.

Length of publication: Web page

Patient and Public Involvement in OOH’s and Urgent Care Conference

Source: Urgent Healthcare Solutions

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Year of publication: 2009

Publication type: Conference

In a nutshell: Over the last decade there have been enormous changes in the way that urgent care services are provided. This conference is aimed at all those with an interest in understanding the importance of patient and public involvement in urgent care.

Length of publication: 1 web page

Some important notes: The conference is intended for patients and service users, PCT and SHA senior managers involved in commissioning urgent care services as well as Chief Executives, Directors and senior managers from OOHs and urgent care providers.

Guide to patient and public involvement in urgent care

Source: NHS National Centre for Involvement

For full text link here

Year of publication: 2008

Publication type: Best Practice

In a nutshell: This best practice guidance provides a step by step process to implement an effective system of patient and public involvement in urgent care. It was produced in response to the 2006 consultation on the Direction of Travel for Urgent Care which identified low levels of public and patient involvement in urgent care.

Length of publication: 42 pages

Acknowledgement: Department of Health